Operations
Ecommerce virtual assistant services
Trained assistants for the recurring work that eats your week: orders, customer messages, listing updates and back-office admin.
Scoped after a free audit, cancel anytime
What is included
What VA Services covers
A lot of what keeps a store running is not difficult, it is just constant: orders to process, messages to answer, listings to update, suppliers to chase. It is also the work that stops you doing anything else.
We provide assistants who are trained on e-commerce tasks, work to written procedures and have their output checked, so you get the hours back without becoming a full-time manager.
Order processing
Orders checked, fulfilled or passed to your supplier, with tracking updated and exceptions flagged.
Customer support
Buyer messages and support emails answered from agreed templates, with anything unusual escalated to you.
Listing and product updates
Price, stock, image and copy changes made accurately across your listings and product pages.
Returns and refunds admin
Return requests logged and processed according to your policy.
Supplier and inventory follow-up
Stock levels monitored, reorder points flagged and suppliers chased for updates.
Reporting and data entry
Recurring reports and spreadsheets kept current so the numbers are there when you need them.
Process
How the work runs
The same four stages every time, so you always know where things stand.
Step 1: Map the tasks
We list what you want off your plate, how often it happens and what good looks like.
Step 2: Write the procedures
Each task gets a short written procedure, so the work is done the same way every time.
Step 3: Supervised handover
The assistant starts with close checking until the output is reliably right.
Step 4: Ongoing work with checks
Tasks run on schedule, a lead spot-checks quality and you get a regular summary.
Is this for you?
Who this service suits
A good fit if
- You have recurring tasks that can be written down as steps.
- The workload is reasonably consistent week to week.
- You can grant limited, role-based access to your tools.
- You want the assistants managed for you rather than hiring and training them yourself.
Probably not the right fit if
- You need someone to set strategy rather than carry out tasks.
- The work requires owner-level financial authority.
- You want support without sharing any process or access.
Common mistakes
What we see go wrong most often
Delegating without a procedure
If the steps only exist in your head, every task comes back as a question. A one-page procedure prevents that.
Sharing the owner login
Shared passwords remove any record of who did what. Individual user accounts with limited permissions are safer and just as easy.
No quality checks
Small errors in orders or listings compound quickly. Regular spot checks catch them before customers do.
FAQ
VA Services questions
What hours and time zone do your assistants cover?
Coverage hours are agreed in the written scope, based on when your orders and customer messages need attention.
Who manages the assistant?
We do. A lead assigns the work, checks quality and is your point of contact, so you are not training and supervising someone yourself.
How do you protect my accounts?
Assistants use their own user accounts with only the permissions their tasks need. No owner logins are shared, and access can be removed at any time.
Is there a minimum commitment?
There is no long lock-in. After a two-week onboarding period you can cancel at any time.
Find out what to fix first
Book a free 20-minute audit call for your Amazon or Shopify store. You leave with a clear, prioritized list of what is holding it back, with no obligation.
Prefer email? support@vantelogoods.com